Privacy Policy

Privacy Policy

At Artini Bali Groups, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our properties: Artini Bisma Ubud, Artini 2 Cottages, and Artropeace Ubud Retreat & Villas.

1. Information We Collect

We collect personal information when you make a booking, register for services, or communicate with us. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, address, nationality, etc.

• Booking Information: Details about your reservation, including dates, room preferences, and payment information.

• Health Information: For wellness retreats at Artropeace Ubud Retreat & Villas, we may collect health-related information, such as allergies or medical conditions, to ensure your safety during treatments.

• Other Information: Any additional information you provide during your stay or communication with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking and Reservation: To process your reservation, confirm your booking, and send booking-related updates.

• Communication: To send you updates about your stay, special offers, or any important information related to your reservation.

• Wellness & Spa Services: To personalize wellness retreats, ensuring your safety and comfort during your stay.

• Customer Support: To address any inquiries or concerns before, during, or after your stay.

• Marketing and Promotions: To send newsletters, promotions, and updates about our services (only if you opt-in to receive them).

• Legal Compliance: To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following situations:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, marketing partners) to facilitate our services, but only to the extent necessary to complete your booking or service.

• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or government request.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. All sensitive data (e.g., credit card information) is encrypted using SSL technology during transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technology

We use cookies to enhance your user experience on our website. Cookies are small files stored on your device to remember your preferences and improve site functionality. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

6. Your Data Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request corrections to any inaccurate or incomplete personal data.

• Erasure: Request deletion of your personal data, subject to legal limitations.

• Restriction of Processing: Request that we limit how we process your personal data under certain circumstances.

• Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or contacting us directly.

7. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites, which have their own privacy policies. We encourage you to review those policies before submitting any personal data.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the date of the last update noted. We encourage you to review this Privacy Policy periodically.