Privacy Policy

Privacy Policy

At Artini Bali Groups, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our properties Artini Bisma Ubud, Artini 2 Cottages, and Artopeace Wellness Center.

1. Information We Collect

We collect personal information when you make a booking, register for services, or communicate with us. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, address, nationality, etc.
• Booking Information: Details about your reservation, including dates, room preferences, and payment information.
• Health Information: For wellness retreats at Artopeace, we may collect health-related information, such as allergies or medical conditions, for your safety during treatments.
• Other Information: Any additional information you provide us during your stay or communication with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking and Reservation: To process your reservation, confirm your booking, and send booking-related updates.
• Communication: To send you updates about your stay, special offers, or any important information related to your reservation.
• Wellness & Spa Services: To personalize wellness retreats or spa treatments, ensuring your safety and comfort during your stay.
• Customer Support: To address any inquiries or concerns you may have before, during, or after your stay.
• Marketing and Promotions: To send you newsletters, promotions, and updates about our services (only if you opt-in to receive them).
• Legal Compliance: To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data in the following situations:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, marketing partners) to facilitate our services, but only to the extent necessary to complete your booking or service.
• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or government request.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. All sensitive data (e.g., credit card information) is encrypted using SSL technology during transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technology

We use cookies to enhance your user experience on our website. Cookies are small files that are stored on your device to remember your preferences and improve site functionality. You can manage cookie preferences through your browser settings. If you choose to disable cookies, some parts of our website may not function properly.

6. Your Data Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to any inaccurate or incomplete personal data.
• Erasure: Request that we delete your personal data, subject to certain legal limitations.
• Restriction of Processing: Request that we limit how we process your personal data under certain circumstances.
• Opt-Out of Marketing: If you no longer wish to receive marketing emails from us, you can opt-out by clicking the unsubscribe link in any of our emails or by contacting us directly.

7. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, which we do not control. We encourage you to read their privacy policies before submitting any personal data to them.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have collected personal information from a child under 18, we will delete that information as soon as possible.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be noted at the top of the page. We encourage you to review this Privacy Policy periodically for any changes.